Shipping policy

Thank you for shopping with EXTIC. This policy explains how and when your order will be delivered.

Delivery area

We currently deliver to addresses within the United Kingdom.

Delivery cost

Delivery is free on all orders. There is no minimum spend, and no delivery charge is added at checkout.

Processing (handling) time

Orders are processed and dispatched within 1–2 business days of being placed. Orders placed on Sundays or UK bank holidays are processed from the next business day. Our business days are Monday to Saturday, excluding UK bank holidays.

Delivery (transit) time

Once dispatched, orders are delivered within 3–7 business days.

Total delivery time

In total, most orders arrive within 4–9 business days of being placed.

Stage	Time	Cost
Processing and dispatch	1–2 business days	Free
Transit to your door	3–7 business days	Free
Total	4–9 business days	Free

Order tracking

When your order is dispatched, we'll send you a shipping confirmation email with your tracking number and a link to follow your parcel.

Multiple items

If you order several items, they may arrive in separate parcels on different days. You will not be charged extra for this.

Delays

Delivery times are estimates. Occasionally carrier delays, severe weather or peak periods may cause a delay. If your order has not arrived within 9 business days, please contact us and we will investigate with the carrier.

Incorrect address

Please check your delivery address carefully at checkout. If you notice a mistake, email us as soon as possible. We can update the address if the order has not yet been dispatched.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, contact us with your order number (and photos of any damage). We will send a free replacement or issue a full refund.

Contact us

Email: sales@extic.co.uk Customer service hours: Monday to Saturday, 9am–5pm (UK time) We normally reply within 24 hours.